Concept
refund scam
concept:refund_scam
A scam in which criminals claim to refund a payment, manipulate the victim’s apparent account balance, and demand repayment.
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Claims
refund scam
USES
text-to-speech software
Refund scams are described as using text-to-speech software in their robocall or voicemail lures.
Explicit
Confidence 97%
· Jack Rhysider
EP 143
Details
“They’re clearly using some text-to-speech software, right?”
Jack Rhysider ·
offsets 13771–13829
refund scam
USES
remote access software
Refund scammers ask to view and control the victim’s computer through a screen-sharing or remote-access application.
Explicit
Confidence 99%
· Jack Rhysider
EP 143
Details
“The scammer will say that they want to make sure the money goes into the proper bank account and will ask to see the victim’s screen by using some screen-sharing application, and then they’ll ask to take control of the victim’s computer”
Jack Rhysider ·
offsets 17258–17494
refund scam
USES
HTML manipulation
Refund scammers fake an overpayment by editing the bank webpage displayed in the victim’s browser.
Explicit
Confidence 99%
· Jack Rhysider
EP 143
Details
“the scammer just faked the whole transaction by editing the HTML on the victim’s screen”
Jack Rhysider ·
offsets 17912–17999
refund scam
USES
gift-card laundering
In the described refund scam, the victim is pressured to return the supposedly excess refund using gift vouchers.
Explicit
Confidence 98%
· Jim Browning
EP 143
Details
“He spends the next few minutes explaining that he’s going to need $5,000 worth of Apple gift vouchers”
Jim Browning ·
offsets 19618–19719