Incident
incident:scam_call_center_operation
Also: scam center
A scam operation investigated through compromised computers, CCTV, recorded calls, employee information, and victim records.
A scam operation investigated through compromised computers, CCTV, recorded calls, employee information, and victim records.
“I hacked into an entire call center and could watch everything that was going on there.”
“I managed to download nine months’ worth of calls, about 70,000 separate calls.”
| Direction | Predicate | Other entity | Origin | EP |
|---|---|---|---|---|
| outgoing | INVOLVES | TeamViewer | Explicit | 143 |
| outgoing | INVOLVES | malicious JavaScript | Explicit | 143 |
| outgoing | INVOLVES | malvertising | Explicit | 143 |
| outgoing | INVOLVES | CCTV system | Explicit | 143 |
| outgoing | COMPROMISES | CCTV system | Explicit | 143 |
| outgoing | ATTRIBUTED_TO | Amit Chauhan | Attributed | 143 |
scam call center operation INVOLVES TeamViewer
The scam operation is described as using TeamViewer for remote access, although TeamViewer temporarily banned connections from India because of scam abuse.
Explicit Confidence 98% · Jim Browning EP 143 Details
“if the scammers were using a bit of remote access software called TeamViewer”
scam call center operation INVOLVES malicious JavaScript
A malicious advertisement associated with the scam operation used JavaScript to create a fake computer-lock warning and lure victims into calling support.
Explicit Confidence 98% · Jack Rhysider EP 143 Details
“it had some malicious JavaScript in it which maximized the browser, showed this giant warning, played this audio on repeat”
scam call center operation INVOLVES malvertising
The scam operation was reached through a malvertising campaign presenting a malicious advertisement on a website.
Explicit Confidence 98% · Jack Rhysider EP 143 Details
“someone told Jim about a malvert. This is an ad on a website which has malware on it”
scam call center operation INVOLVES CCTV system
The scam call center used a CCTV system that its supervisor could monitor and that Jim accessed.
Explicit Confidence 97% · Jack Rhysider EP 143 Details
“this scam call center had a lot of cameras”
scam call center operation COMPROMISES CCTV system
Jim’s access to the supervisor’s computer led to access to the call center’s CCTV system.
Explicit Confidence 98% · Jack Rhysider EP 143 Details
“from there was able to get into the CCTV system”
scam call center operation ATTRIBUTED_TO Amit Chauhan
The BBC investigation identified Amit Chauhan as the man behind the fraud operation.
Attributed Confidence 99% · Reporter EP 143 Details
“We’ve identified the man behind the fraud, Amit Chauhan”